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We will do our best to get your item to you as soon as possible! All orders are handmade to order and we aim to have them completed and ready to be shipped within 1 - 2 weeks. Please note current turnaround for personalised hangers and gift bags is 1 - 2 weeks. Please check the item description for any additional processing times. Processing times may be extended during a sale period or during busy periods. Shipping costs will be calculated at the time of checkout and will be dispatched from Melbourne. We use Australia post to send our orders and the estimated delivery times provided by Australia post are below: Standard Shipping VIC        2-4 business days NT         7-11 business days QLD      4-5 business days TAS       3-5 business days NSW     3-4 business days ACT      3-4 business days WA        6-8 business days SA         3-5 business days Express Shipping Most locations 1-3 business days

Please note that since all items are handmade, the placement of the lettering and colours from pictures on electronic devices may vary slightly. These items are not toys and are purely designed to be used for decorative purposes and/or photography props only. Please do not allow children to put this product in their mouths, always be sure to supervise your baby around the items and store out of reach of little hands. Please double check all spelling and formatting (i.e if you want capital or lowercase letters) is correct as we will use the exact spelling and formatting information provided to process our orders. Unfortunately personalised orders are unable to be returned or refunded due to change of mind, however if you have any problems with your order we will do everything we can to fix the situation. If you have any questions at all, please do not hesitate to contact us!

Our range is designed to look beautiful and to keep your piece looking it's best some care does need to be taken. Acrylic can scratch if not looked after, please avoid sliding your item over surfaces and always ensure the table or bench you are placing it on is free from sand or dirt. Due to the intricacy of vinyl on designs please try not to excessively rub or roughly handle your design as it may cause the vinyl to lift and lose it's adhesive. If you need to remove fingerprints or dust, use a lightly damp microfiber cloth and spot rub, or lightly wipe over your piece, trying to avoid the vinyl. For painted pieces, an acrylic based paint is used. While safe, please don't let your babies put them in their mouth. These are décor pieces and not meant to be played with.