Shipping Options & Delivery Costs
Shipping costs will be calculated at the time of checkout and will be dispatched from Melbourne. We use Australia post to send our orders and the estimated delivery times provided by Australia post are below:
Standard Shipping
VIC 2-4 business days
NT 7-11 business days
QLD 4-5 business days
TAS 3-5 business days
NSW 3-4 business days
ACT 3-4 business days
WA 6-8 business days
SA 3-5 business days
Express Shipping
Most locations 1-3 business days
Order Processing Time
We will do our best to get your item to you as soon as possible! All orders are handmade by us within 3-6 business days of receiving payment and then shipped out the following day. During a sale period or during busy periods like Mother’s Day, Father’s Day or Christmas it might take a few more days to make your order.
Delivery Address
Please note that we are unable to modify the delivery address once your order has been shipped.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Returns, Refunds, and Exchanges
Unfortunately personalised orders are unable to be returned or refunded due to change of mind, however if you have any problems with your order we will do everything we can to fix the situation. Please read our Returns Policy for more detailed information.
If you have any questions, please contact our customer service team at hello@thebridaldetails.com.au