As each personalised item is made to order we cannot cancel, change, or refund orders once production has commenced. Please ensure you check your order before submitting as all orders are made to according to the details provided by you during the add to cart process and shown at the checkout.
Change of Mind Returns
Returns are not available for change of mind or late arrival of items.
In the case that your item is faulty, damaged or not as described we are more than happy to sort it out! We just need to be notified within 14 days so we can make an assessment on a refund or exchange.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you require further information, please contact us at hello@thebridaldetails.com.au
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Refunds
We will notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thebridaldetails.com.au